Patient Resources
Everything You Need to Know Before Your Visit to Mace Avenue Medical
Whether you are a new patient or have been coming to us for years, this page has the information you need to make the most of your care at Mace Avenue Medical. Find details about new patient registration, what to bring, insurance, telehealth options, and more.
New Patients: Getting Started
We are currently welcoming new patients at our Bronx office. To become a patient at Mace Avenue Medical, simply call us at (718) 652-4647 during office hours and our team will schedule your first appointment.
What to Expect at Your First Visit
Your first visit with us will typically last 45–60 minutes. This initial appointment allows your provider to review your complete health history, conduct a physical examination if appropriate, order any necessary labs or screenings, and establish a care plan tailored to your health goals.
New patients are asked to arrive 15 minutes early to allow time for check-in and paperwork.
What to Bring to Your Appointment
All patients should bring:
1
A valid photo ID (driver’s license, passport, or state ID)
2
Your current insurance card(s)
3
A complete list of all current medications, including dosages
4
Names of any specialists you are currently seeing
5
Any recent lab results, imaging reports, or hospital discharge paperwork
6
Your vaccination records (if available)
7
Payment for copays or any outstanding balances
New patients should also bring: - Names and contact information for any previous primary care providers - A list of known allergies (medications, foods, environmental) - Family health history (heart disease, diabetes, cancer, etc.)
Insurance We Accept
Mace Avenue Medical accepts most major health insurance plans, including:
- Medicare
- Medicaid / Medicaid Managed Care
- Most commercial insurance plans (please call to verify)
- Most HMO and PPO plans accepted by our in-network providers
To verify that your specific plan is accepted, please call our office at (718) 652-4647 before your visit. Insurance plan networks change, and we want to ensure there are no surprises at the time of your appointment.
If you are uninsured or underinsured, please call us to discuss your options. We are committed to working with our patients on access to care.
Telehealth — Virtual Visits Available
For patients who are unable to come in-person or whose concern can be appropriately addressed remotely, Mace Avenue Medical offers telehealth video appointments. Virtual visits are conducted over a secure, HIPAA-compliant video platform.
Conditions appropriate for telehealth may include: - Follow-up visits for chronic conditions (diabetes, hypertension, etc.) - Medication management reviews - Minor illness evaluation (cold, flu, rash) - Mental health check-ins - Lab result reviews
To schedule a telehealth appointment, call us at
(718) 652-4647 and ask whether your concern qualifies for a virtual visit.
Patient Portal
Our patient portal allows established patients to access certain health records, review past visit notes, and communicate with our team. Ask our front desk staff for information on how to register for portal access at your next visit or call (718) 652-4647 for assistance.
Prescription Refills
To request a prescription refill, please call our office at least 48 hours before you run out of medication. Controlled substances may require an in-office visit before a refill can be authorized. Do not request prescription refills by email.
Referrals
If your provider recommends a specialist, our team will coordinate the referral. Please allow 3–5 business days for referral processing. If you have specific preferences for a specialist (network, location, or gender), let us know at the time of your visit.
Frequently Asked Questions
What do I need to bring to my first appointment at Mace Avenue Medical?
Bring a photo ID, your insurance card, a list of current medications with dosages, and any recent lab results or medical records you have available. Arriving 15 minutes early will help the check-in process go smoothly.
Does Mace Avenue Medical accept Medicare?
Yes, we accept Medicare. We also accept Medicaid and most major commercial insurance plans. Call us at (718) 652-4647 to confirm your specific plan is accepted.
Can I see a doctor at Mace Avenue Medical without insurance?
If you are uninsured or underinsured, please call our office to discuss your options. We are committed to making care accessible to our community and will work with you to find a path forward.
How do I access my medical records?
Call our office at (718) 652-4647 or fax a signed HIPAA authorization form to (718) 873-2699. Medical record requests are typically processed within a few business days.
Does Mace Avenue Medical offer same-day appointments?
We do our best to accommodate urgent needs. Call our office in the morning at (718) 652-4647 to inquire about same-day availability.
Is telehealth available at Mace Avenue Medical?
Yes, we offer virtual visits for qualifying conditions. Call us to determine if your concern is appropriate for a telehealth appointment.
