Contact Mace Avenue Medical
Schedule an Appointment in the Bronx
We are here to help. Whether you need to schedule a new patient appointment, ask about insurance coverage, request a prescription refill, or speak with a member of our team, there are several easy ways to reach us.
Contact Information
Address: 2460 Mickle Ave, Bronx, NY 10469
Phone: (718) 652-4647
Fax: (718) 873-2699
Email: office@maceavemedical.com
Office Hours
- Mon - Thu
- -
- Friday
- -
- Sat - Sun
- Closed
Schedule an Appointment
To schedule an appointment at Mace Avenue Medical, call us at (718) 652-4647 during regular business hours. Our staff will help you:
- Schedule a new patient or established patient appointment
- Connect you with the appropriate provider based on your needs
- Verify your insurance coverage
- Answer questions about what to bring to your first visit
You may also reach us by email at info@maceavemedical.com for non-urgent inquiries. Please do not send medical questions or requests for prescription refills by email — these should always be handled by phone.
For Urgent Concerns
If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. For urgent but non-emergency concerns during office hours, please call our office and explain the nature of your concern — we will do our best to accommodate same-day or next-day appointments. For urgent concerns after hours, please call our main number and follow the prompts.
New Patients
We welcome new patients to Mace Avenue Medical. When you call to schedule your first appointment, please have the following ready:
1
Your insurance card and member ID number
2
Your primary care physician’s name (if transferring from another practice)
3
A list of current medications and dosages
4
Any known allergies
5
Basic health history information
For more information on what to expect as a new patient, visit our Patient Resources page.
Insurance Questions
We accept most major health insurance plans. If you have questions about whether your plan is accepted, please call us at (718) 652-4647 before your appointment. Our staff can verify your coverage and let you know about any copays, deductibles, or out-of-pocket requirements.
Fax & Medical Records
To send us records from another provider or to request that records be sent, please fax us at (718) 873-2699. Medical record requests typically require a signed HIPAA authorization form.
Frequently Asked Questions
How do I schedule an appointment at Mace Avenue Medical?
Call us at (718) 652-4647 during office hours. Our staff will help you find a convenient time and match you with the right provider.
Can I email Mace Avenue Medical to book an appointment?
For appointment scheduling, we recommend calling us for the fastest response. You can reach us by email at info@maceavemedical.com for general non-urgent inquiries.
What do I do if I need to cancel my appointment?
Please call us as soon as possible at (718) 652-4647 to cancel or reschedule. Giving us advance notice allows us to offer that time to another patient in need.
How do I request a prescription refill?
Call our office at (718) 652-4647 during business hours to request a prescription refill. Please allow adequate time before your prescription runs out — we typically need at least 48 hours for refill requests.
How do I get my medical records from Mace Avenue Medical?
Fax a signed HIPAA authorization form to (718) 873-2699 or call our office at (718) 652-4647 for instructions on how to request your records.
